Newgensoft Logo
Contact Us

Transform super processes with Newgen’s Superannuation Solution, built on a low-code platform—NewgenONE. Designed to optimize every aspect, from advice journeys to member communications and claims, the solution automates end-to-end processes, eliminating manual intervention. By leveraging advanced automation, streamline operations, make informed decisions, minimize operational costs, and maximize resource utilization. Furthermore, adapt to the dynamic regulatory environment, providing a responsive and frictionless experience for administrators and members alike.

Core Highlights Newgen’s Superannuation Solution

Claims Management

  • Omnichannel claim initiation, ensuring accessibility and convenience for claimants across different communication channels
  • Claim registration and policy eligibility checks, minimizing errors, enabling only the eligible claims get processed, saving time and resources
  • Reduced data entry through bulk scanning and extraction, increasing overall efficiency

Advice Journey

  • Rules-based auto-assignment of queries and cases to qualified staff for efficient handling
  • Tracking of incoming and outgoing member interactions to ensure a seamless experience
  • Complete management of advice journeys, spanning from initial inquiry to comprehensive advice and guidance

Service Request Management

  • End-to-end management of all queries, requests and complaints, from initial interaction to case resolution
  • Omnichannel request initiation for seamless accessibility across different communication channels
  • Automated updates and notifications to members via email/SMS, ensuring timely communication

Content Management

  • Easily create, capture, manage, distribute, and archive different types of content with quick and convenient access from their preferred devices.
  • AI/ML-based content classification and extraction along with metadata enrichment

Member Communication

  • Automated communications across the member’s journey, ensuring timely engagement and improving member satisfaction
  • Clear and accurate batch and on-demand communications
  • Extensive template management, including flexible designing and authoring, ensuring consistent branding and messaging across all communications
  • Efficient white space optimization and rule-based personalization, maximizing the effectiveness of messages, leading to higher engagement and improved response rate

Oversight Management

  • Event-based triggers to monitor service-level agreement (SLA) breaches and fraudulent activities, ensuring timely intervention and compliance adherence with standards, safeguarding integrity
  • Rule-based case allocation and processing of cases, thereby optimizing resource allocation
  • Intuitive dashboards to fetch detailed reports, monitor KPIs, performances, and turnaround time (TAT)

Claims Management

  • Omnichannel claim initiation, ensuring accessibility and convenience for claimants across different communication channels
  • Claim registration and policy eligibility checks, minimizing errors, enabling only the eligible claims get processed, saving time and resources
  • Reduced data entry through bulk scanning and extraction, increasing overall efficiency

Advice Journey

  • Rules-based auto-assignment of queries and cases to qualified staff for efficient handling
  • Tracking of incoming and outgoing member interactions to ensure a seamless experience
  • Complete management of advice journeys, spanning from initial inquiry to comprehensive advice and guidance

Service Request Management

  • End-to-end management of all queries, requests and complaints, from initial interaction to case resolution
  • Omnichannel request initiation for seamless accessibility across different communication channels
  • Automated updates and notifications to members via email/SMS, ensuring timely communication

Content Management

  • Easily create, capture, manage, distribute, and archive different types of content with quick and convenient access from their preferred devices.
  • AI/ML-based content classification and extraction along with metadata enrichment

Member Communication

  • Automated communications across the member’s journey, ensuring timely engagement and improving member satisfaction
  • Clear and accurate batch and on-demand communications
  • Extensive template management, including flexible designing and authoring, ensuring consistent branding and messaging across all communications
  • Efficient white space optimization and rule-based personalization, maximizing the effectiveness of messages, leading to higher engagement and improved response rate

Oversight Management

  • Event-based triggers to monitor service-level agreement (SLA) breaches and fraudulent activities, ensuring timely intervention and compliance adherence with standards, safeguarding integrity
  • Rule-based case allocation and processing of cases, thereby optimizing resource allocation
  • Intuitive dashboards to fetch detailed reports, monitor KPIs, performances, and turnaround time (TAT)

icon-angle icon-bars icon-times