NewgenONE Platform for
Superannuation
Automate data management and connect your core with other systems for a well-optimized superannuation process.
Transform super processes with Newgen’s Superannuation Solution, built on a low-code platform—NewgenONE. Designed to optimize every aspect, from advice journeys to member communications and claims, the solution automates end-to-end processes, eliminating manual intervention. By leveraging advanced automation, streamline operations, make informed decisions, minimize operational costs, and maximize resource utilization. Furthermore, adapt to the dynamic regulatory environment, providing a responsive and frictionless experience for administrators and members alike.
Core Highlights Newgen’s Superannuation Solution
Claims Management
- Omnichannel claim initiation, ensuring accessibility and convenience for claimants across different communication channels
- Claim registration and policy eligibility checks, minimizing errors, enabling only the eligible claims get processed, saving time and resources
- Reduced data entry through bulk scanning and extraction, increasing overall efficiency
Advice Journey
- Rules-based auto-assignment of queries and cases to qualified staff for efficient handling
- Tracking of incoming and outgoing member interactions to ensure a seamless experience
- Complete management of advice journeys, spanning from initial inquiry to comprehensive advice and guidance
Service Request Management
- End-to-end management of all queries, requests and complaints, from initial interaction to case resolution
- Omnichannel request initiation for seamless accessibility across different communication channels
- Automated updates and notifications to members via email/SMS, ensuring timely communication
Content Management
- Easily create, capture, manage, distribute, and archive different types of content with quick and convenient access from their preferred devices.
- AI/ML-based content classification and extraction along with metadata enrichment
Member Communication
- Automated communications across the member’s journey, ensuring timely engagement and improving member satisfaction
- Clear and accurate batch and on-demand communications
- Extensive template management, including flexible designing and authoring, ensuring consistent branding and messaging across all communications
- Efficient white space optimization and rule-based personalization, maximizing the effectiveness of messages, leading to higher engagement and improved response rate
Oversight Management
- Event-based triggers to monitor service-level agreement (SLA) breaches and fraudulent activities, ensuring timely intervention and compliance adherence with standards, safeguarding integrity
- Rule-based case allocation and processing of cases, thereby optimizing resource allocation
- Intuitive dashboards to fetch detailed reports, monitor KPIs, performances, and turnaround time (TAT)
Customers
Customers
