Comprehensive Collections Management

It’s an AI/ML-powered, low-code platform that automates the entire collections and recoveries lifecycle—helping financial institutions boost recovery rates, reduce costs, and ensure compliance. 

By leveraging AI-based strategies, predictive analytics, and smart allocation, it identifies high-risk accounts early, automates workflows, and enhances agent productivity across digital and field channels. 

Newgen’s solution caters to retail, corporate/commercial, and SME/MSME customers, and supports both delinquent and non-delinquent portfolios. 

It automates repetitive tasks like case allocation, communication, legal tracking, and reporting—freeing up teams to focus on complex recovery cases. 

• Integrated platform with existing banking systems 
• 360° customer view for personalized collections 
• Omnichannel support (mobile, agent portal, lawyer portal) 
• Early warning systems and skip tracing 
• Legal and recovery tools like repossession, OTS, and litigation 

It includes built-in compliance features, audit trails, and a report designer with scheduling capabilities to meet regulatory requirements effortlessly. 

Yes, it supports template generation for email, SMS, WhatsApp, and demand letters, and identifies the most effective channel for each borrower. 

Field agents can use mobile-first tools with route planning, offline support, Google Maps integration, and document upload for efficient on-the-go collections. 

• 24% increase in resolution rate
• 30% improvement in legal efficiency
• 25% reduction in collection costs
• Up to 70% reduction in turnaround time

With 30+ years of experience, 25+ successful implementations, and 100K+ users, Newgen offers a proven, scalable, and secure solution tailored to your institution’s needs.