10 Critical Factors for RPA Success
Robotic Process Automation (RPA) has taken service organizations by storm. It promises to be the biggest change lever for back-office operations and customer-facing processes. With bots coming in, there’s a significant surge in the productivity level of users. And, business leaders can use their employees’ bandwidth for activities focused on providing customer servicing and driving revenue.
To accelerate your organization’s digitization efforts, don’t rush to get bots up and running. It’s necessary for you to evaluate before you take a leap! There are several factors that can affect the success rate of your RPA initiatives.
The Action Plan
Assess your RPA initiatives against the 10 broad criteria and consider the best practices to bring in the next level of speed, agility and transparency in your organization.