Transforming Your Insurance Business with a Low Code Platform

The New Insurance Reality

The insurance industry is at a defining moment. Traditional business models that relied on intermediaries, manual workflows, and legacy systems can no longer keep pace with the digital-first expectations of today’s customers. Competitive pressures, regulatory changes, and the demand for personalized, real-time service are forcing insurers to rethink how they operate.

The message is clear: digital transformation is not optional it is imperative.

Insurers must move beyond incremental automation and embrace holistic transformation across underwriting, claims, servicing, and customer experience. The winners in this new landscape will be those who not only adopt technology but also build organizational agility and customer-centric ecosystems.

Why Digital Transformation Matters?

Insurance has always been about trust, relationships, and risk management. But in the digital age, those elements are intertwined with technology.

Customers expect faster responses, seamless experiences, and contextual engagement from policy purchase to claims settlement. Regulations are tightening, and the shift from risk mitigation to risk prevention demands predictive intelligence and proactive engagement.

A low-code digital transformation platform provides insurers the agility, scalability, and innovation speed needed to thrive in this new world.

As McKinsey notes, insurers with advanced digital strategies, capabilities, and culture outperform their peers across profitability and growth metrics.

The Seven Pillars of Insurance Transformation

The eBook identifies seven key focus areas that collectively define a successful insurance transformation strategy.

1. Transform Underwriting for Real-Time Decision-Making

Underwriting, once a slow and manual process, must evolve into a near real-time capability. Customers no longer want to wait days for policy approval they expect instant results.

With NewgenONE, insurers can:

• Automate policy issuance workflows using low-code process automation and RPA.
• Automatically process and validate documents from multiple channels.
• Apply AI and business rules for profile and risk assessment.
• Enable straight-through processing by integrating with legacy systems.
• Ensure end-to-end monitoring and human intervention only when required.

Impact: Faster policy issuance, reduced underwriting costs, and improved risk accuracy.

2. Automate Claims Processing for Instant Resolution

Claims are the defining moment of customer trust. Yet, many insurers still rely on slow, fragmented workflows that frustrate customers and inflate costs.

With NewgenONE, insurers can:

• Use AI and ML to automate claims adjudication and validation.
• Process uploaded media and documents in real time.
• Enable smooth collaboration between third-party assessors, partners, and agents.
• Automate contextual communication across all customer touchpoints.

Impact: Faster claims turnaround, higher satisfaction, and improved fraud detection.

3. Serve the Entire Customer Journey End-to-End

The future of insurance lies in owning the customer relationship, not outsourcing it to brokers. Insurers must engage customers across their journey from quote to claim while maintaining consistency and personalization.

With NewgenONE, insurers can:

• Connect every process quotation, onboarding, issuance, claims, renewals into a single journey.
• Use predictive analytics to anticipate customer needs and enable proactive service.
• Offer personalized products and pricing based on behavior and data insights.
• Monitor performance through real-time analytics for continuous improvement.

Impact: Deeper engagement, improved retention, and stronger cross-sell opportunities.

4. Deliver Frictionless Omnichannel Experiences

Today’s insurance customers expect the same seamless experiences they receive from e-commerce or banking platforms. Whether on a mobile app, website, or call center, interactions must be consistent, connected, and contextual.

With NewgenONE, insurers can:

• Build mobile and web applications using modern, low-code design.
• Enable omnichannel continuity customers can switch devices mid-transaction without losing progress.
• Use content and workflow services to unify experiences across interfaces.
• Integrate geolocation, cognitive intelligence, and imaging for enhanced usability.

Impact: Improved accessibility, higher engagement, and greater satisfaction for customers and agents alike.

5. Streamline Policy Servicing and Administration

Efficient policy servicing is central to long-term customer loyalty. From service requests to policy renewals and complaints, responsiveness defines the insurer’s reputation.

With NewgenONE, insurers can:

• Enable one-stop policy servicing through integrated self-service portals.
• Use automation to reduce turnaround time for service requests and queries.
• Provide agents with mobile access for real-time updates and approvals.
• Maintain audit trails and ensure regulatory compliance with minimal manual oversight.

Impact: Stronger relationships, better compliance, and increased operational efficiency.

6. Build Flexibility for Exceptions and Agility for Change

Insurance markets evolve rapidly. Launching new products, handling exceptions, and adapting to regulatory changes require platforms that can flex and scale without complex coding or IT dependencies.

With NewgenONE, insurers can:

• Use low code to rapidly design and deploy new business applications.
• Empower business users to modify workflows without heavy development cycles.
• Use cognitive intelligence for smarter triaging and exception management.
• Continuously improve processes using an agile, model-driven development approach.

Impact: Shorter time-to-market, greater adaptability, and lower development costs.

7. Simplify and Unify for a Connected Insurance Ecosystem

Fragmented systems often lead to data silos, duplicated processes, and inconsistent customer experiences. A unified, low-code platform allows insurers to simplify operations and create a connected ecosystem.

With NewgenONE, insurers can:

• Build integrated applications that share a unified interface across business lines.
• Create a process backbone for aligned operations across life, health, and general insurance.
• Enable efficient cross-sell and up-sell through seamless integration.
• Reduce IT complexity while increasing visibility and collaboration.

Impact: Lower operational costs, improved performance, and consistent customer experience.

Achieving Enterprise-Wide Transformation

NewgenONE empowers insurers to modernize incrementally yet strategically. You can start small perhaps by transforming a single process and expand to enterprise scale without overhauling your existing systems.

Platform Highlights:

• Unified architecture for process, content, and communication management.
• Cloud-native, secure, and scalable infrastructure.
• AI- and ML-powered automation for predictive decision-making.
• Open APIs for integration with core insurance systems and third-party applications.

Outcome: A future-ready insurer that combines agility with intelligence to deliver lasting value.

Why NewgenONE?

NewgenONE has been recognized globally by Forrester, Gartner, and other leading analysts for its leadership in low-code digital transformation.

The platform enables insurers to:

• Build and deploy applications faster with low-code agility.
• Integrate legacy systems without disrupting business operations.
• Gain complete visibility into customer journeys and operations.
• Continuously innovate while maintaining compliance and governance.

In essence: NewgenONE helps insurers “unlock simple with speed and agility”, driving both short-term wins and long-term transformation.

The Future of Insurance is Low Code

The future belongs to insurers who can deliver personalized, connected, and data-driven experiences at scale.

By adopting NewgenONE, insurance enterprises can achieve:

• Real-time underwriting and instant claims settlement.
• Frictionless omnichannel journeys.
• Simplified operations and unified data visibility.
• Continuous innovation to stay ahead of disruption.

Digital transformation is no longer about technology alone it’s about reshaping how insurers operate, collaborate, and deliver value in a connected world.