With the rise of digital competitors, incumbent insurers like you can no longer delegate the customer ownership to the traditional broker and agent-based model. You must own your customers, engage with them, and fulfill their customer journeys from start to finish. Another emerging reality is that your customers expect more and faster. They expect real-time underwriting and claims resolution on the spot. Moreover, the changing insurance paradigm mandates you to move from traditional risk mitigation to a predictive risk prevention model. You must transform your business digitally to meet these demands and do it urgently. This transformation is not just about putting in place some advanced technologies, though. You must identify specific transformation goals that yield holistic results for you and offer competitiveness in the increasingly dynamic insurance landscape.
When setting goals for digital transformation, one can be tempted by digital technologies, such as robotic process automation (RPA) or artificial intelligence (AI) and look for soft spots for implementing those. However, you must set your goals judiciously and look to do things that will holistically transform the way you do insurance.
Read this eBook for insights into the 7 specific things you must do to transform your insurance business. Also learn how NewgenONE, the enterprise-grade low code digital transformation platform, can help you transform your insurance business by holistically addressing the seven critical focus areas.
- Transform underwriting for real-time and streamlined policy issuance
- Automate claims processing for on-the-spot resolution
- Serve the end-to-end customer journey
- Provide frictionless omnichannel experience
- Streamline policy servicing
- Build flexibility for exceptions and agility for change
- Simplify and unify to deliver a connected insurance paradigm