Newgen Transforms Banking Operations by Optimizing Processes for a Leading Ugandan Financial Institution

Overview

Our customer is one of the leading commercial banks in Uganda, primarily involved in mortgage banking. It also offers other financial services, including savings deposition, and personal and business bank accounts.

The bank wanted to automate its 15 business processes and manage records of multiple departments through a centralized repository. However, due to the lack of automation and inadequate content management system, it faced several operational challenges leading to frequent errors and delays in turnaround time (TAT). To overcome these hurdles, the bank partnered with Newgen.

How Newgen Made a Difference

Newgen’s Business Process Automation (BPM) platform was deployed to automate the end-to-processes of multiple departments, including Legal, MCB, Credit, Finance and Operations. Additionally, to streamline the entire document management, a records lifecycle management solution was implemented. The deployed solutions empowered the bank to improve accessibility and facilitate real-time tracking while adhering to regulatory mandates.

Read the complete case study to understand the pre-transformation process, features of deployed solutions, and post-implementation impact. Also, gain deeper insights into how the solution enabled the bank to achieve notable business benefits, including maximized operational efficiency, reduced turnaround time (TAT), and minimized costs.