The UAE’s Third Largest Insurance Firm Automates its End-to-end Claims Process with Newgen

One of the leading insurance firms in the UAE removed barriers of manual dependency and high costs, and transformed its claims handling process using Newgen’s Claims Management solution. From automated claim initiation to intelligent document extraction, Newgen provided several advanced features for transforming the claims workflow.

Key Outcomes Achieved

• Straight-through Processing: More than 63% of claims processed automatically
• Annual Savings: Over AED 2 million saved by reducing operational expenses
• Minimized Turnaround Time: Third-party integration led to a 50% reduction in the service time

Why Read This Case Study

• Actionable Insights: Explore the journey of digital transformation that led to tangible business benefits
• Innovative Strategies: Learn about Newgen’s insurance claims management system and how it can streamline your claims process
• Business Impact: Gain insights into achieving cost efficiency, operational excellence, and improved customer satisfaction in claims management