Saudi Arabia’s Leading Insurer Digitally Transform its Motor Claims Using Newgen’s BPM Platform

Overview

Our customer, recognized as one of the top three insurance providers in Saudi Arabia, offers insurance in health, motor, property, and more. Due to excessive manual intervention and non-automated processes, the insurer faced challenges, including fragmented communications, inefficient data handling, delayed service-level agreements (SLAs) for processing claims. To overcome these operational inefficiencies, the customer chose Newgen to optimize its claims processing.

How Newgen Made a Difference?

The customer leveraged Newgen’s Intelligent Process Automation (BPM) platform, built on a low-code platform, to streamline its motor claims processes. The deployed platform enabled the customer to align with their goal of becoming a more service-oriented business.

Read the complete case study to understand how the customer witnessed various business benefits, including faster payments processing, enhanced efficiency, and better visibility across processes.