One of the World’s Largest Public Specialty Insurance Giant Named in Forbes Transforms Document Lifecycle with Newgen

Explore the transformative journey of a global specialty insurer featured in the Forbes list. Newgen supported the customer to overcome challenges like excessive human intervention, poor document management, and outdated templates that impeded business efficiency. To streamline workflows and enhance customer experience, the insurer adopted Newgen’s end-to-end automation platform.

Highlights of Newgen’s Implementation

Newgen deployed its Omnichannel Customer Engagement (CCM) and Contextual Content Services (ECM) platforms, integrating seamlessly with the insurer’s existing systems. The offerings that enabled the transformation included:

• Dynamic policy binding for automated policy issuance
• Centralized repository for storing and editing documents
• Adaptive templates that adjusted content dynamically

Benefits Achieved

• Created 300 rules-driven templates and 1,000 simple templates
• Reduced template changes by 30-40%
• Generated over 250,000 multi-lingual communications generated

Download the case study to know how our solutions empowered the insurance giant to generate over one million documents per year.