Customer Overview
The customer is an Indian organization, founded in 2013 through a collaboration of five public-sector non-life insurance companies. This entity functions as a third-party administrator, dedicated to efficiently managing cashless and reimbursement-based claims for its members.
Challenges for the Customer
- Slow claims processing: The involvement of multiple stakeholders led to delays in claims processing
- TPA card tracking issues: The absence of proper tools to track TPA cards caused mismanagement and impacted user experience
- High error rate: Manual errors in claim adjudication and data entry led to incorrect claims decisions, resulting in losses
How Newgen Helped
The customer selected Newgen’s low-code platform for Contextual Content Services to make information accessible across content-centric processes.
Implementation Impact
- Settled over 270,000 claims in a year with Intelligent Claims Solution
- Achieved 80% boost in employee productivity
- 50% faster claims transaction processing from data entry to approval
- Ensured 100% regulatory compliance
Read the complete case study to learn more about how the customer achieved tangible benefits.
