Overview
Our customer is the sole provider of electricity, water, and wastewater services in the Sultanate of Oman, with its operations spread across procurement, generation, transmission, distribution, and supply. The holding company found it difficult to handle extensive documentation, archival and data transfer requirements. It decided to adopt Newgen’s ECM solutions for unified content and records management.
Challenges for the Customer
- Operational lags due to inefficient data migration
- Compliance risk leading to legal hassles
- Lack of collaboration due to information silos
- Low data security and lack of accountability
How Newgen Made a Difference
Newgen implemented its enterprise content management solution with intelligent document processing (IDP) to meet the customer needs. The platform provided automated correspondence management, streamlined memo processes, secure data migration and several other benefits.
- Improved data security and accessibility, from creation to disposal
- Lower cost incurred on training, litigation, operations, and document storage
- Better regulatory compliance in accordance with NRAA
- Higher operational efficiency with effective document lifecycle management
Read the complete case study to know how Newgen’s contextual content services delivered results for the customer.