One of the Top Regional and Community-centric Banks in the North-eastern US Advances its Commercial Lending Operations with Newgen

About the Customer

Our customer is a community-driven bank providing personalized commercial lending services. The bank finances for projects, including acquisitions, expansions, real estate, and construction. The bank was facing challenges with its aging systems, inadequate reporting, and tedious loan approvals. To overcome these challenges, optimize operations, and transform customer experiences, the bank selected Newgen as its digital tech partner.

How Did Newgen Make a Difference?

Newgen addressed the customer’s challenges by implementing a comprehensive Commercial Loan Origination Solution (CLOS)—built on a low-code platform. The AI-enabled platform offered
an all-in-one solution for administering commercial loan processes, including loans for real estate (CRE), commercial and industrial (C&I), and construction projects. Leveraging the solution, the bank simplified its loan journey, from origination and approvals to servicing and renewals, using one integrated workflow.

Read this case study to learn how Newgen’s CLOS addressed the customer’s banking challenges, which piecemeal automation solutions often fall short to tackle. Gain insights into how the unified platform maximized efficiency, reduced costs, and offered seamless integration with banking infrastructure. Furthermore, learn how the solution helped the bank process 150-200 loans
monthly—slashing loan turnaround time to under two days.