One of the Leading Insurance Providers in Mauritius Transforms its Document Management Process with Newgen

Overview

Our customer is a leading insurance company in Mauritius. The insurer offers non-banking financial services, including wealth management, pension administration, actuarial services, general insurance, life assurance, and investment advice for both corporate clients and individuals.

The customer faced several challenges arising from manual processes, including operational inefficiencies, fragmented documentation systems, and decentralized application initiation. These operational hurdles adversely impacted business performance and customer satisfaction. To combat these barriers, the customer onboarded Newgen as its technology partner.

How Newgen Made a Difference

Newgen’s Contextual Content Services (ECM) and Intelligent Process Automation (BPM) platforms were deployed to streamline the entire content management cycle and automate its end-to-end operations. The deployed platforms facilitated flexible accessibility to the records and improved its day-to-day operations.

Read the complete case study to understand how the deployed platforms empowered the insurer to achieve maximized operational efficiency, minimized costs, and improved turnaround time with greater speed and transparency.