About the Customer

The customer is a leading commercial bank in Vietnam. Headquartered in Hanoi, it has a full range of offerings in corporate banking, retail banking, and investment banking. It is one of the important banks in the system of Vietnamese credit institutions recognized by the State Bank of Vietnam.

Challenges Faced by the Bank

  • Siloed and unstructured processes
  • Excessive manual intervention
  • High turnaround time for onboarding, approval,
  • and disbursement
  • Rigid core banking system
  • Disjointed legacy systems

Unified Commercial Lending with NewgenONE

The bank partnered with Newgen to implement the commercial loan origination solution built on the NewgenONE Digital Transformation Platform. The solution helped the bank originate, process, disburse, and monitor commercial loans, seamlessly.

Highlights of the Solution

  • Anti-money laundering, blacklist, and credit checks by monitoring the customers’ profile, portfolio, and transaction details
  • Single platform for all loan products
  • Omnichannel portals for loan submission
  • Strong password authentication
  • Standard management information system (MIS)

Download the complete case study to learn how the customer reduced operational inefficiencies, enhanced profitability, and improved compliance.