Leading Indian General Insurance Provider Enhances Efficiency with NewgenONE

Overview

Discover how a leading Indian General Insurance provider, part of a renowned banking family, transformed its operations with Newgen. Faced with challenges like manual and erroneous processes, siloed document management, quality lapses and communication gaps, the insurer sought a transformation partner. The company implemented Newgen’s cutting-edge Enterprise Content Management (ECM), Intelligent Process Automation (BPM), and Customer Communications Management (CCM) platforms to streamline its workflow and enhance customer experience.

Key Achievements

The deployment of Newgen’s ECM, BPM, and CCM solutions, built on the NewgenONE low-code platform, resulted in the following:

• A record transaction processing time of just one day
• 40% boost in productivity
• Significant reduction in turnaround time from weeks to days

Read the case study to understand how automation can unlock new levels of productivity and customer service in the insurance industry.