Overview
Discover how a leading global bank with a legacy of 60+ years revamped its customer communication process using Newgen’s Omnichannel Customer Engagement platform. The bank sought a transformative solution to deal with hurdles like manually designing communication templates, lack of multilingual capabilities, delayed turnaround, and high operational cost.
Results Achieved:
- Automated 300+ templates across 10+ processes
- Achieved 50% faster turnaround for communication generation and delivery
- Streamlined compliance and reduced audit expense
- Minimized paper usage, printing cost, and reliance on third-party vendors
Read the complete case study to know how this collaboration brought about a significant impact.
