Background
The client is one of the world’s largest banking and financial service organizations based in Australia, with a network of over 64 nations and serving over 40 million customers. The bank was operating on its legacy core systems, making it a challenge to provide an omnichannel experience for the bank and its customers. It sought a solution to transform the credit card onboarding process, enhance user experience, and increase operational efficiency.
Key Challenges
The financial institution wanted to step away from its conventional ways of collecting documents physically to complete customer onboarding. It was struggling to tackle challenges like:
- Separate customer journeys for multiple products
- Inconsistent user experience
- Lack of flexibility due to legacy systems in place
- High turnaround time and more
Streamlining Processes with Newgen’s Credit Card Onboarding Solution
Newgen proposed its Credit Card Onboarding Solution built on its low code process automation platform. The solution enabled the bank to manage a broad range of processes and services, from user journeys to managing complex workflows involving multiple steps and participants. With its mobile/tab-based capability, the bank transformed its user journeys and service requests, empowering field agents to initiate the onboarding process ‘on-the-fly.’
Key Highlights of the Solution
- Digital document collection
- Multi-channel onboarding
- Auto capture of demographic and salary information
- Real-time integration with core banking systems
- Onboarding in less than two days
Read the complete case study to learn more about the implementation impact and how the client reduced the onboarding time from 15 days to minutes!