Kenya’s 3rd Largest Bank Revamps Loan Automation & Account Opening Processes with Newgen

About the Customer

Our customer—a registered non-operating holding company—merged with a financial services giant in Africa to become Kenya’s third-largest bank by asset size. With over 1,000 employees spread across 48 branches in Kenya, Tanzania, and Uganda, the group is known for its innovation, customer service excellence, and governance.

Day-to-day Challenges for the Bank

The bank wanted to expand its branch network, but extensive dependency on paper-based processes led to higher operational costs. Furthermore, the complex loan approval process hindered the bank’s expansion efforts.

How Newgen Streamlined Loan Automation & Account Opening Processes

Newgen deployed its Intelligent Process Automation (BPM) and Contextual Content Services (ECM) platforms, ensuring complete transformation. Read the complete case study to delve deep into how the bank accrued various business benefits, including agility and responsiveness, minimized process cycle time by 65%, and better compliance adherence.