The client is a large Japanese bank headquartered in Tokyo, offering personal, corporate, and investment banking services. It has over 443 branches and a network that extends across 39 countries. The bank wanted to streamline its customer onboarding and eKYC process to deliver a consistent and delightful customer experience. However, their processes were largely manual and paper-driven. This led to several challenges.

Key Challenges

  • Paper-based and manual transaction processing
  • Non-availability of a centralized repository
  • Low accuracy and security in application processing
  • Lengthy customer onboarding and processing time

Solution Highlights

After implementing Newgen’s onboarding solution, the client successfully transformed its customer lifecycle management and eKYC processes-

  • Tracking of service levels and turnaround time for better customer satisfaction
  • Real-time dashboards for stakeholders
  • Ensuring compliance and faster processing with agility
  • Addressing regulatory reporting to regulators
  • Comprehensive duplication checks, along with name screening, PEP, blacklist, and OFAC checks
  • Integration with regulatory systems to provide faster and correct data to the processing team

Read the complete case study for deeper insights into the real outcomes delivered