Large Japanese Bank Digitally Transforms Corporate Customer Lifecycle Management With Newgen

Background

The client is a large Japanese bank headquartered in Tokyo, offering personal, corporate, and investment banking services. It has over 443 branches and a network that extends across 39 countries. The bank wanted to streamline its customer onboarding and eKYC process to deliver a consistent and delightful customer experience. However, their processes were largely manual and paper-driven. This led to several challenges.

Key Challenges

• Paper-based and manual transaction processing
• Non-availability of a centralized repository
• Low accuracy and security in application processing
• Lengthy customer onboarding and processing time

Solution Highlights

After implementing Newgen’s onboarding solution, the client successfully transformed its customer lifecycle management and eKYC processes-

• Tracking of service levels and turnaround time for better customer satisfaction
• Real-time dashboards for stakeholders
• Ensuring compliance and faster processing with agility
• Addressing regulatory reporting to regulators
• Comprehensive duplication checks, along with name screening, PEP, blacklist, and OFAC checks
• Integration with regulatory systems to provide faster and correct data to the processing team

Read the complete case study for deeper insights into the real outcomes delivered