Background
The client is a large Japanese bank headquartered in Tokyo, offering personal, corporate, and investment banking services. It has over 443 branches and a network that extends across 39 countries. The bank wanted to streamline its customer onboarding and eKYC process to deliver a consistent and delightful customer experience. However, their processes were largely manual and paper-driven. This led to several challenges.
Key Challenges
- Paper-based and manual transaction processing
- Non-availability of a centralized repository
- Low accuracy and security in application processing
- Lengthy customer onboarding and processing time
Solution Highlights
After implementing Newgen’s onboarding solution, the client successfully transformed its customer lifecycle management and eKYC processes-
- Tracking of service levels and turnaround time for better customer satisfaction
- Real-time dashboards for stakeholders
- Ensuring compliance and faster processing with agility
- Addressing regulatory reporting to regulators
- Comprehensive duplication checks, along with name screening, PEP, blacklist, and OFAC checks
- Integration with regulatory systems to provide faster and correct data to the processing team
Read the complete case study for deeper insights into the real outcomes delivered