One of India’s Largest Health Insurance Companies Streamlines its Customer Communications with Newgen

Overview

Our customer—a leading player in the Indian health insurance sector—was established after a joint venture between a renowned global health services corporation with over 200 years of experience. The firm provides a comprehensive range of insurance solutions for both individual customers and employer-employee groups. The insurer chose Newgen to streamline its communications across channels and increase customer retention.

How Newgen Helped?

Typically, legacy systems and disjointed communication channels slow down insurers. Newgen addressed these challenges by deploying its Omnichannel Customer Engagement (CCM) Platform, configured to the insurer’s requirements.  With real-time document generation, digitized communication journeys, and centralized tracking capabilities, our customer was able to successfully streamline its customer-facing communication processes.

Why Read the Case Study

Read the success story to learn how Newgen’s CCM platform proved to be a game-changer. Understand how the customer leveraged capabilities, including real-time insights, dynamic channel switching, and alerts & notifications, to deliver enhanced communication and achieve remarkable results.