One of the Top Ten Global Life Insurers of Japan Streamlines Claims Processing with Newgen

Overview

Our customer—a leading insurance company in Japan—was established after a joint venture between two of India’s leading public sector banks. It offers products that serve the unique needs of customers across various strata of society and geographies.

The customer’s existing claims processing system posed various challenges in managing day-to-day operations. As a result, there were unexpected delays in processing claims and operational expenses soared by a drastic margin. To overcome these barriers, the insurer partnered with Newgen to address the process gaps and streamline the complete process.

How Newgen Made a Difference

The customer leveraged Newgen’s New Business and Underwriting solution to automate its end-to-end claims processing journey. The deployed solution contributed to maximizing operational efficiency, increasing underwriters’ productivity, and overall accuracy across the process.

Read the complete case study to understand how our customer achieved various business benefits and minimized fraudulent activities.