Case Study: Fortune 500 Healthcare Payer Automates Appeals & Grievances Process with Newgen

CASE STUDY

Fortune 500 Healthcare Payer Automates Appeals & Grievances Process with Newgen

About the Customer

The customer is a multi-state healthcare payer and offers both Medicare and Medicaid plans.

Operational Challenges

The customer’s existing process involved moving papers between groups, location and resource with scanning while electronic storage occurred towards the end of the process. Anytime anywhere tracking of appeals/grievance by appellants was a difficult task for them.

How Newgen Helped Transform Appeals & Grievances Process

Download a free copy of the case study to know how Newgen could cater to various business needs of the customer and helped them achieve their business goals. Find out how the customer could do away with manual processes and maintain transparency across all cases in their organization.

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