Fidelity Bank Ghana Enhances Customer Experience by Digitizing its Account Opening Process
The bank aimed to improve efficiency and enhancing customer experience by digitizing its account opening process.
Download the complete case study to learn how the bank transformed its end-to-end process and:
- Reduced turnaround time for account opening from an average of 4 days to 15 mins
- Improved ﬁrst-time-right processing by 70%
- Reduced customers’ wait time by 75%