One of the Fastest-growing Banks in Nigeria Automates its Processes with Newgen

Overview

Our customer is one of the leading commercial banks with nine branches in Nigeria, offering services across personal, corporate, private and SME banking in macro and micro sectors.

The bank wanted to automate its processes across all branches and consolidate all the documents on a centralized platform. However, due to the non-automated nature of the processes, it was facing several operational challenges, including frequent manual intervention, accessibility issues, and unexpected errors. To automate its processes, the customer chose Newgen as its digital transformation partner.

How Newgen Made a Difference

Newgen’s Business Process Automation (BPM) and Contextual Content Services (ECM) platforms were deployed to automate and streamline end-to-end processes. The implementation interconnected the entire ecosystem and enabled the bank to run its day-to-day operations smoothly across all departments. Furthermore, the deployed solutions empowered the bank to improve access control, while adhering to regulatory mandates.

Read the entire success story to gain a deeper insight into how the AI-enabled platforms contributed to achieving business benefits including, reduced turnaround time, increased workforce productivity, and maximized operational efficiency.