A Leading Cyprus-based Insurer Revamps Multi-faceted, Document-intensive Processes with Newgen

Background

Our customer is a leading player in general insurance in Cyprus, offering a holistic range of insurance products, including life, health, and property. The insurer wanted to reduce customer onboarding time and increase profitability through efficient underwriting. Additionally, it wanted to streamline insurance processes for smooth claims and policy servicing experience across its products. The customer chose Newgen to digitally transform its processes, distinguish its service offerings, and deliver an enhanced customer experience.

How Did Newgen Help?

Newgen addressed the customer’s challenges by implementing its Claims Management Solution—built on a low-code platform. The robust solution streamlined the entire policy lifecycle (new business, claims, and servicing) for faster, more accurate, and effective processing.  In addition, leveraging the new-age capabilities of the solution, the insurer eliminated manual efforts, enabled scalable operations, and ensured compliance to regulatory requirements.

Why Read the Case Study?

The success story illustrates how the customer leveraged Newgen’s Solution to successfully transform its operations, resulting in enhanced customer experiences and business outcomes. Gain insights into the customer’s journey from traditional to a digital insurer, streamlining case processing, personalizing customer communication, and maximizing efficiency.