Overview
The customer, one of the leading banks in Ghana, offers a full range of financial products and services. Though the bank has made commendable investments in technology to become one of the top three banks in Ghana, their manual account opening process slowed them down. To overcome the error-prone process and improve the turnaround time, the bank chose to partner with Newgen.
Challenges for the Bank
- Dependency on branch staff to initiate the process
- Difficulty in tracking requests in real time
- Lack of a centralized document archival system
- Inconsistent customer experience and poor communication
- Error-prone processes leading to reputational and legal risks
Newgen’s Solutions
Newgen’s online account opening software digitalized and standardized the customer’s account opening process. It automated the process, making account opening faster and minimizing errors. The omnichannel support enabled personalized onboarding experience.
- Reduced TAT for account opening from four days to 15 minutes
- Lowered waiting time for customers by 75%
- Improved first-time-right processing by 70%
- Ensured 360-degree visibility of the account opening process
Download the case study to know how Newgen’s online account opening solution with digital document management yielded benefits for the global bank’s business.
