Background
The client is an Australian state government-owned company. They offer trustee, administration, and estate-related services. The client was looking to automate its communication generation process to ensure seamless communication with the organization.
The Problem Statement
- Delay in the generation and delivery of documents
- Lack of tracking and monitoring capabilities for communications sent
- Use of multiple disparate systems to merge and utilize data
- Limited capabilities around long term archival of document templates and different versions, and more
Our Solution
The client selected Newgen’s Omnichannel Customer Engagement (CCM) product suite to implement an enterprise-wide CCM system. The platform will help the client to streamline and transform its end-to-end communication process.
Key Highlights of the Solution
- Seamless integration with core systems and business applications to push and pull data
- User-friendly, automated document generation
- In-built extensive template management capabilities
- Easy-to-use drag and drop tool to enable flexible designing of communications
Download the Complete Case Study to Learn How the Client will Ensure:
- Faster communication generation
- Better transparency
- Quick customer information retrieval
- Multi-channel communication delivery