About the Customer

The client is a privately held Dubai-based conglomerate and has its operations and assets spread across the UAE. It operates across different lines of business, including real estate, hospitality, retail, food and beverages (F&B), leisure, healthcare, and entertainment.

Challenges Snapshot

  • Difficulty in tracking incomplete applications and generating reports
  • Disjointed systems
  • Long processing cycle times
  • Lack of visibility and control in the process
  • Difficulty in tracking incomplete applications and generating reports

Streamlined Accounts Payable Processes with Newgen

The implemented suite, encompassing Newgen’s intelligent process automation (BPM) and robotic process automation (RPA) framework streamlined the complete process. The client could seamlessly replicate human actions and automate repetitive tasks through the deployment of software bots, without modifying the existing infrastructure and systems. Also, the implementation enabled the client to interact with different systems in the backend for processing invoices, from purchase requests to purchase orders.

Download the complete case study to learn how the customer achieved:

  • 50% reduction in process cycle times
  • 27% reduction in exception handling
  • Dynamic queue and workflow management