A Large US-based Annuities Provider Implements Digital Policy Servicing with Newgen in collaboration with Infosys

Overview

Established in 2018, the US-based holding company owns and manages legacy variable annuity business acquired from other entities.

To overcome the day-to-day challenges, such as high turnaround time, absence of multi-channel initiation channels, and run day-to-day operations in a frictionless manner, the client onboarded Newgen as its technology partner.

How Newgen in Collaboration with Infosys Made a Difference for the Client?

Infosys, a global system integrator, with Newgen practice, implemented an integrated digital policy servicing platform, with omnichannel capabilities, ensuring timely customer interactions, quick TAT, and better management of exceptions and escalations.

Why Read the Complete Case Study?

Read the complete success story to explore the client’s transformative roadmap and how the client automated over 100 processes and workflows in financials, non-financial claims, and service request management. Additionally, gain detailed insights into how 400 users across contact center and back-office, portal extension for policy holders and insurance brokers were benefitted from this implementation.