Case Study: A Large US-based Annuities Company Digitizes Service Request Management with Newgen

Case Study

A Large US-based Annuities Company Digitizes Service Request Management with Newgen


in collaboration with Infosys
Seamlessly migrates 40 TB content from the legacy system

About the Client

Established in 2018, the US-based holding company owns and manages legacy variable annuity business acquired from other entities.

Download the complete case study to know how the client leveraged an integrated service request management platform, with omnichannel capabilities, and ensured:

  • Timely customer interactions
  • Better management of exceptions and escalations
  • Alignment with strategic vision, leading to future expansion of the organization
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