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Whitepapers, Case Studies, eBooks & Webinars for BPM, ECM, CCM & Case Management

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Case Study: A New Age Bank in South Asia Redefines Customer Experience
Case Study: A New Age Bank in South Asia Redefines Customer Experience

The bank, serving millions of customers, enhances their customer experience by streamlining the customer communication process from generation to delivery
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Whitepaper: Delightful Customer Experience with Digital Sensing
Whitepaper: Delightful Customer Experience with Digital Sensing

Digital Sensing combines omnichannel, analytics, business rules management, business process management and unified communication capabilities to tap business moments and ...
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Whitepaper: The COO’s Role in Share of Wallet
Whitepaper: The COO’s Role in Share of Wallet

Delivering value to existing customers is one of the primary responsibilities for a COO. Share of wallet is a direct ...
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Brochure: Customer Communication Management for Banking and Financial Services
Brochure: Customer Communication Management for Banking and Financial Services

Banks and financial service providers generate a wide array of communications to interact with their customers. It entails account statements, ...
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Brochure: Customer Communication Management for Insurance
Brochure: Customer Communication Management for Insurance

The new-age customers expect personalized experience at every possible touch point. Thus, insurance companies require a strong customer communication platform ...
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Video: Digital Transformation – Breathe Digital. Breathe Newgen
Video: Digital Transformation – Breathe Digital. Breathe Newgen

The global technology landscape is witnessing an era of digital transformation. Initially driven by compliance requirements, digitization and process automation ...
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Webinar: Customer Communication for the Millennials – From Paperless to Digital & Beyond
Webinar: Customer Communication for the Millennials – From Paperless to Digital & Beyond

Join Craig Le Clair, Vice President & Principal Analyst at Forrester Research Inc to know more about Customer Communication Management suite ...
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Case Study: Newgen CCM Solution Implementation for Leading Bank in India
Case Study: Newgen CCM Solution Implementation for Leading Bank in India

Learn how Newgen helped a bank with customer communication management that is among the first of the new-generation private-sector banks ...
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Brochure: Newgen CCM Solution for Banks
Brochure: Newgen CCM Solution for Banks

Newgen CCM Solution helps banks in consolidating multiple communication cycles into one by delivering targeted print and electronic communication and ...
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Brochure: Customer Communications Management (OmniOMS)
Brochure: Customer Communications Management (OmniOMS)

Newgen's comprehensive Customer Communications Management (CCM) suite - OmniOMS is a unified communications platform that helps organizations deliver the right ...
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Whitepaper: Harnessing Marketing Potential using CCM
Whitepaper: Harnessing Marketing Potential using CCM

Customer Communication Management (CCM) is defined as the process to compose, format, personalize, distribute and monitor content (physical or electronic), ...
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Whitepaper: Changing Role Of CIO
Whitepaper: Changing Role Of CIO

Most CIOs and IT leaders who are tasked with transforming their organization would have gone through multiple waves of transformations ...
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Whitepaper: Case for customer centricity in business processes
Whitepaper: Case for customer centricity in business processes

Digital is forcing organizations to drive customer-centricity and knowledge worker empowerment. Case Management enables these by addressing the needs of ...
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Whitepaper: Connect for a Digital Enterprise
Whitepaper: Connect for a Digital Enterprise

Business as we know it, has changed. Businesses that are conceived in the digital reality are leveraging technologies in ways ...
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Brochure: CCM Solution For Insurance Companies to Deliver Personalized e-Statements
Brochure: CCM Solution For Insurance Companies to Deliver Personalized e-Statements

Today when customer-facing applications and processes are increasingly becoming the major focus of IT investments in the Insurance Sector, Newgen ...
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Brochure: Customer Communication Management for Health Plans
Brochure: Customer Communication Management for Health Plans

In today’s Consumer Driven Healthcare era, communicating in an appropriate, relevant and timely manner with Members and Providers is ...
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