Adapt or perish…How prepared are you? Attention span of consumers continue to decline progressively. In such an age how are ...
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4 Trends That Will Shake Up The ECM Market In 2016
Rapid proliferation of mobile devices, social media and cloud computing is creating a tectonic shift in the ECM market. It ...
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Breaking The Shackles of Broken Processes
You are with a bank executive opening an account. But, unlike in past, this time it’s within the confines of ...
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Packaged Applications vs. BPM Platform – How do you choose?
Having worked with customers globally in the Business Process Management (BPM) industry for several years, one issue I see coming ...
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Re-wiring your Health Plan’s Business Processes to bend the Healthcare Cost Curve
If you do a Google search on ‘Healthcare costs US” you can expect to see about 455,000,000 results (in 0.48 ...
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Grow Your Business with Dynamic Lead Management
Tell me if I am wrong in stating that most of your efforts today are directly or indirectly linked to ...
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Credit Risk Management vs Customer Experience – What will you choose?
As bankers you must be familiar with the dilemma of having to choose between customer experience and credit risk management. ...
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Are you missing out on the Business Opportunities within your Customer Communication Program?
As a business, you communicate to your customers all the time. At least, you ought to where you are required ...
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Can Citizen Services and Business Services go beyond promises and intent?
Today, governments across the world are under immense pressure to deliver services faster and better, while communicating effectively with citizens ...
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Can value engineering of an SSC help save jobs?
It can! And, it did!! For one of our customers. The key principle behind an M&A is to create shareholder ...
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