A well-executed Customer Communication Management (CCM) strategy is no cakewalk for Financial Services. Here's how you can walk ...
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Health Plans – Did you share the right information on Annual Enrollment Period with members?
Health Plans - Share the right information on AEP with members and streamline all your member-facing communications to ...
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Top 6 Hurdles in Smart City Development and How to Overcome Them
Smart cities are the one-stop solution to urbanization woes.
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Fostering Better Child and Family Services with Case Management
To provide better care and make each grant count, caseworkers, supervisors, program plan managers and child-serving agencies, such ...
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The Next Generation Provider Network Management Solution for Health plans
Health plans must adopt the next-generation provider network management solution to deliver enhanced member services and provider experience.
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Do What You Love: Key To Success
MY EXPERIENCE IN CORPORATE SOCIAL RESPONSIBILITY SECTOR ‘Doing good for others doesn’t come easy, if your work asks ...
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Health Plans – Decoding the Five Reasons Your Appeals & Grievances Process Hurts
A happy member and a satisfied regulator is every health plan’s wish. Members, these days, are well-informed and ...
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What do you need to know before implementing RPA?
Robotic Process Automation (RPA) has been a buzzword for a while and will continue to be in 2018. ...
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What to expect from ECM in 2018?
It’s interesting to note how Enterprise Content Management (ECM) technology is undergoing a tremendous shift, but can we ...
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Customer Experience for Healthcare Payers (Part 2): Forrester’s insights on what to do in 2018
Last week we shared a few insights from our webinar featuring Kate McCarthy, Senior Forrester Analyst, for Healthcare ...
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