According to Forrester – “Employees know content exists but are unsure where to find it.”

Enterprises are consuming content generated from multiple sources and in various forms. It is no longer limited to documents. It now includes audio, video, social, e-mails, and much more. With this huge amount of data, it has become difficult to find the right information at the right time. When employees need to stop, think, and look for content in disparate systems, productivity takes an inevitable plunge.

Don’t let your employees get lost in the content deluge. In an age where your enterprise users are accustomed to ‘Google-like’ experience when searching for information online, you need to take a step back and assess how you can empower them with effortless content discovery.

A powerful enterprise search capability built into your enterprise content management system (ECM) can enable efficient content discovery by enabling users to intuitively locate and access content quickly, regardless of the type of file, its format, or storage location.

Enterprise Search Capability Has Evolved by Leaps and Bounds. Are You Leveraging It?

Traditionally, enterprise content management systems used to have a basic search capability for the documents stored in their repository. But with time, enterprise search has become more specific and extensive.

Today one can search content by tags, words, phrases, wildcards, thesauruses, and more. A single search query can provide you relevant results from the entire enterprise content spread across multiple repositories and applications. This capability of searching across repositories is known as “federated search”.

Essentially, search works on the principle of leveraging metadata of files to scan through huge volumes of content quickly. However, this doesn’t imply that if the information is buried deep inside the content and not present in the metadata it is not searchable. Some of the top content management vendors have built search capabilities that can traverse through the content of each document and provide relevant results. This is known as “full-text search”.

 The Future of Enterprise Search Capability

With artificial intelligence and machine learning venturing into every domain, enterprise search is not far behind. Some of the common examples of such use-cases are:

  • More search term suggestions based on current search
  • Suggested documents and files which might be related to a particular document being viewed

Today, having a great enterprise search capability that is built into your enterprise content management system can give you a tremendous competitive advantage.

Newgen’s contextual content services platform has a comprehensive, intuitive search capability that can help you increase your employee productivity by transforming their search experience. Our content services platform has received the highest possible rating for its search services in Forrester Wave: Content Platforms, Q2 2021. 

You might be interested in

Embrace Emotions: Women Rising Beyond Unseen Boundaries

Behind the scenes: The making of NewgenONE Marvin

Unlock the Power of Content Management: 6 Steps to Migrate to an Evolved ECM

Gen AI Unleashed: A Closer Look at its Impact on Insurance Business Dynamics

6 CIO Challenges in 2024 and How to Effectively Tackle Them

Still Following Your New Year’s Resolutions?

You might be interested in
Embrace Emotions: Women Rising Beyond Unseen Boundaries

Blog

Embrace Emotions: Women Rising Beyond Unseen Boundaries

Newgen Marvin

AI

Behind the scenes: The making of NewgenONE Marvin

ECM featured image

ECM

Unlock the Power of Content Management: 6 Steps to Migrate to an Evolved ECM

Insurance Generative AI

AI

Gen AI Unleashed: A Closer Look at its Impact on Insurance Business Dynamics