With business process management platform being a key enabler for the underlying connect in business processes, it’s important to know how you can leverage it to create value for your digital business. BPM, traditionally, has enabled businesses across industries to streamline processes, demonstrate compliance and enhance customer experience. But it has a lot more to offer in your digital transformation journey.
Here are seven ways in which Intelligent business process management solution can offer you the much-needed digital facelift and enable you to drive organizational value in this digital age.
1. Deliver a delightful holistic customer experience
Your customers are getting accustomed to higher levels of customer experience in different walks of their lives. Delivering a delightful customer experience has become the need of the hour. However, most organizational processes become a barrier to delivering a holistic customer experience due to their social and mobility have provided a voice to customers, but their mainstream adoption has simultaneously created a complex web of conversations. Now that customer journeys are cynical; not linear, it is important to ensure that process and communication are in sync.
You need to align all your efforts towards the end-goal of customer experience over refining transactional and interface level optimizations. An underlying business process management that delivers uniformity and process continuity across different touch points of a process is now a fundamental need. Therefore, to enable you to gain a competitive edge in the intense competition, Intelligent business process management software makes it easier for all levels of your organization to deliver superior customer experience. It effortlessly weaves together the broken processes, inaccessible content, wasted efforts, and loose interfaces. Also, the platform lends flexibility to your underlying processes, allowing your workforce to access the required information and drive contextual customer engagement.
2. Continually and rapidly improve business processes
As customer yearns for immediacy and personalization, the optimization of core processes demands well-honed capability of process orchestration, monitoring, and integration. To enable your enterprise to live up to the digital reality, you need to rapidly improve business processes, and ace the dynamic of value creation. Business process management system comes armed with myriad capabilities, such as personalization, case management, collaboration and exception handling to augment the process improvement efforts. Additionally, social, mobile, analytics and cloud (SMAC) capabilities extend a helping hand in transforming and enhancing digital business models.
3. Modernize old legacy systems and solutions
Legacy is hard to deal. To be a digitally empowered organization, business leaders, like you, face challenges of breaking multitude of legacy systems and applications, which have accumulated over decades of enterprise IT implementations.
The monolithic rigid architecture with poor- straight through integration, poorly maintained & undocumented code, and costly exceptional handling is losing relevance and is coming in the way of your enterprise. All of this is happening, primarily due to their inherent rigidity. With continuous digital disruptions, organizations are facing challenges to survive and thrive with legacy systems and find ways to modernize it.
Intelligent business process management system acts as a pacifier against all these deterrents and paves an excellent passage for digital processes, even with legacy back-end systems in the mix. You can embark on a legacy modernization voyage by leveraging a combination of methodologies such as digital process automation (DPA), robotic process automation (RPA), case management, social and mobility along with business process management=-0981
4. Create your own enterprise value web
All systems and processes have been built on the premise of a value. Traditionally, customers placed orders; order entry systems were required, followed by order management system to process them further. To fulfill the order, downstream supply chain systems were required, and hence, the distributor management system and so on. It was as chaotic as it sounds. However, all of this is changing.
In this digital era, we don’t talk about value chain, it goes beyond that. Today, your business ecosystem collaborates with your partner and customer ecosystems, making way for a value web.
Value webs are transforming almost everything at a lightning speed. Products and services are going beyond single ownership. Thus, if you have been relying on conventional systems and processes, here’s the time for you to embrace Intelligent business process management software. The platform integrates well with your organization’s enterprise content management and underlying systems, along with business rules management. It, hence, allows you to elevate orchestration, contextualize processes, enable users to enjoy privileges of anytime-anywhere workplace and expose processes to entities, varying from customers, partners, and suppliers to agencies.
5. Empower knowledge workers through adaptable processes
It goes without saying that knowledge workers are the concrete pillars of digital processes. Therefore, it is important for them to gain right information at the right time to make the right decisions. This would require flexibility to execute decisions in the process, which can be implemented via improved automated systems.
A case management framework aptly built with a robust underlying business process management platform empowers your workers with flexibility in processes and exception handling capabilities, transforming them into knowledge workers. With intelligent BPM, enable your knowledge workers to make well-informed decisions and execute tasks on time.
6. Digitalize process with social, mobility, RPA & analytics
In the vast ocean of organizational processes, a few of them demand individual attention in order to be beautified with the much-needed digital facelift. It cannot wait for an overarching digital strategy to fructify. For digitalization of processes, assorted digital technologies are vital, but are not restricted to social, mobility, and analytics.
All of this requires an underlying business process fabric tied into a platform that will allow your organization to deliver the sought-after digital experience. You can leverage intelligent BPM as a core platform to build the technological infrastructure for such capability. Process level orchestration plays a vital role and can facilitate your customers to get through with you through any of the channels. Thus, you need to leverage these technologies along with BPM to get the real advantage.
7. Accomplish straight through process automation
There’s a big-time difference between process automation and typical automation that is accomplished via applications. Likewise, straight-through process automation and straight-through processing are different, too. For instance, a retail loan that used to take days and weeks to be processed is expected to be closed within 30 minutes or even less at times.
Here’s when straight-through processing comes in. This can be executed only when you seamlessly connect resources within your organization, across partners and customer ecosystems.
As a business leader, you may start with any of the above digital objectives based on your business requirements. However, orchestration of your enterprise resources remains critical for cohesive execution, which is core to digital. BPM lends you the flexibility to connect your resources beyond the walls of your organization and allows you to seamlessly integrate with your partner and customer ecosystems.
