Digital. Dynamic. Dependable.
Proactive Financial Service Request Management
Personalize loan servicing/request management and reduce first-response time by 25% to enhance engagement.
“Newgen’s Service Request Management solution has enhanced our bank’s efficiency by over 60%. The AI-driven prioritization has improved request handling capacity by 35%.”
Head of Customer Service, Top Global Bank
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Unique Features of Newgen’s Financial Service Request Management Solution
Rich domain experience of handling 70+ loan service requests, including loan restructuring, partial payments, address change, etc.
Improved dynamic workflows, policies, data, and documents, based on the type of service requests
Omnichannel customer portal access for loan service requests (authenticated via online banking)
Powerful service request configurator to create new/change existing request workflow instantly
Seamless integration into the core banking and other systems for service fulfillment (no data re-key)
Adherence to service-level agreements to improve turnaround time management with reports and alerts
Ability to handle multiple service requests for the same loan within the same workflow
Real-time reporting for executive management on service requests
Customers
