Newgen makes Operational Efficiency Attainable and Sustainable

Evolving customer expectations, global disruptions, and remote employees are driving enterprises across all industries to strive for operational efficiency, achieved through automation and implementation of new-age technologies. You must streamline your end-to-end processes to bridge operational silos, reduce turnaround times, optimize costs, and stay ahead of your competition.
To enable remote operations, you must establish the necessary infrastructure and effectively leverage new-age technologies.

You have successfully ensured operational efficiency when:

Most of your processes are flowing through straight-through processing

You are meeting your turn-around times well within the promised SLAs

You are able to always handle all exceptions and escalations, without dropping the ball

Your processes are seamlessly connected across all channels and devices

Your employees can focus on complex issues, instead of mundane tasks, while optimizing their efforts

Your processes are intelligent and intuitive—continuously learning from past transactions

You can continually adapt your processes to drive growth in a dynamic business environment

You can use process analytics and insights to update and optimize your operations

Newgen can help!

Ensure operational efficiency across your enterprise with our products and industry-specific applications.

Account Opening

Unified Platform for All Banking Products
Omnichannel and Personalized Onboarding Experience
Information Capture and Upload
Customer Verification and Risk Management
Activity Tracking and Monitoring
Seamless Integration with Third-party Systems
Customer Onboarding Activities

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Lending

Retail lending
Commercial lending
Small business lending
SBA lending
SME lending
Mortgage lending

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Electronic Document and Records Management

Centralized content management
Comprehensive content search and retrieval
Streamlined information access
Unified, platform-based system
Data security and integrity
Compliance and risk management

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Policy Administration and Servicing

Auto-ingestion of policy details
Parallel processing of policy requests
Automatic case classification
Policy servicing compliance
Personalized customer communications

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Claims Processing

Smart case routing and allocation
Customer self-service portal
Policy information retrieval and verification
Rule-based algorithms
Thorough claim assessment
Monitoring and insights

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Procure-to-Pay

RFP comparison and evaluation
Self-service vendor portal
Omnichannel processing
Holistic view of underlying workflows
Intelligent document management
Unified systems and processes

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Financial Statements Close Process

Multi-level governance structure
Activity scheduling and reporting
Alerts and notifications
Comprehensive dashboard

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Where are you in your digital transformation journey?

Problem Identification

We have compiled tools and documents to help you in your journey. Knowing that “what you see depends on where you stand,” we have something for you, as a line-of-business operations in-charge, an IT leader, or a C-level executive, for your industry-specific needs.
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Solution Exploration

At this stage, you might find that the available technology/solution is going beyond your initial expectations in terms of scope. This is also the stage of building consensus among your peers for your industry-specific needs, whether you are a line-of-business operations in-charge, an IT leader, or a C-level executive.
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Requirement Building

This stage is all about looking beyond features and functions. After all, addressing just the immediate need can translate into “short term gain but long-term loss.” Invest in a technology that solves for your today’s needs and is extensible and configurable for your unknown future needs. As a line-of-business operations in-charge, an IT leader, or a C-level executive, you don’t want to go through the same process in another 2-3 years !
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Vendor Selection

It all comes down to choosing the right partner. Their innovation history, industry focus, local presence, support services, partner ecosystem, technology strength, cost effectiveness, customer references, risk rating, and lot more needs to be evaluated. As a line-of-business operations in-charge, an IT leader, or a C-level executive, you are all evaluating them from your unique perspectives!
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Solution Optimization

That feeling of achievement and relief after a successful, on-time, in-budget project is all what you look for. Believe us, the feeling is mutual. As a line-of-business operations in-charge, an IT leader, or a C-level executive, make sure you celebrate the milestone, recognize everyone who made the project successful, and identify your additional digital needs.
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