Enhance Operational Efficiency

Automate your key business processes to maximize operational efficiency.

Contact Newgen

Evolving customer expectations, global disruptions, and remote employees are driving enterprises across all industries to strive for operational efficiency, achieved through automation and implementation of new-age technologies. You must streamline your end-to-end processes to bridge operational silos, reduce turnaround times, optimize costs, and stay ahead of your competition.
To enable remote operations, you must establish the necessary infrastructure and effectively leverage new-age technologies.

You have successfully ensured operational efficiency when:

Most of your processes are flowing through straight-through processing

You are meeting your turn-around times well within the promised SLAs

You are able to always handle all exceptions and escalations, without dropping the ball

Your processes are seamlessly connected across all channels and devices

Your employees can focus on complex issues, instead of mundane tasks, while optimizing their efforts

Your processes are intelligent and intuitive—continuously learning from past transactions

You can continually adapt your processes to drive growth in a dynamic business environment

You can use process analytics and insights to update and optimize your operations

Newgen can help!

Ensure operational efficiency across your enterprise with our products and industry-specific applications.
Operational Efficiency

Account Opening

  • Unified Platform for All Banking Products
  • Omnichannel and Personalized Onboarding Experience
  • Information Capture and Upload
  • Customer Verification and Risk Management
  • Activity Tracking and Monitoring
  • Seamless Integration with Third-party Systems
  • Customer Onboarding Activities

Learn More
Operational Efficiency


  • Retail lending
  • Commercial lending
  • Small business lending
  • SBA lending
  • SME lending
  • Mortgage lending

Learn More
Operational Efficiency

Electronic Document and Records Management

  • Centralized content management
  • Comprehensive content search and retrieval
  • Streamlined information access
  • Unified, platform-based system
  • Data security and integrity
  • Compliance and risk management

Learn More
Operational Efficiency

Policy Administration and Servicing

  • Auto-ingestion of policy details
  • Parallel processing of policy requests
  • Automatic case classification
  • Policy servicing compliance
  • Personalized customer communications

Learn More
Operational Efficiency

Claims Processing

  • Smart case routing and allocation
  • Customer self-service portal
  • Policy information retrieval and verification
  • Rule-based algorithms
  • Thorough claim assessment
  • Monitoring and insights

Learn More
Operational Efficiency


  • RFP comparison and evaluation
  • Self-service vendor portal
  • Omnichannel processing
  • Holistic view of underlying workflows
  • Intelligent document management
  • Unified systems and processes

Learn More
Operational Efficiency

Financial Statements Close Process

  • Multi-level governance structure
  • Activity scheduling and reporting
  • Alerts and notifications
  • Comprehensive dashboard

Learn More

Where are you in your digital transformation journey?

We have compiled tools and documents to help you in your journey. Knowing that “what you see depends on where you stand,” we have something for you, as a line-of-business operations in-charge, an IT leader, or a C-level executive, for your industry-specific needs.
Learn more

At this stage, you might find that the available technology/solution is going beyond your initial expectations in terms of scope. This is also the stage of building consensus among your peers for your industry-specific needs, whether you are a line-of-business operations in-charge, an IT leader, or a C-level executive.
Learn more

This stage is all about looking beyond features and functions. After all, addressing just the immediate need can translate into “short term gain but long-term loss.” Invest in a technology that solves for your today’s needs and is extensible and configurable for your unknown future needs. As a line-of-business operations in-charge, an IT leader, or a C-level executive, you don’t want to go through the same process in another 2-3 years !
Learn more

It all comes down to choosing the right partner. Their innovation history, industry focus, local presence, support services, partner ecosystem, technology strength, cost effectiveness, customer references, risk rating, and lot more needs to be evaluated. As a line-of-business operations in-charge, an IT leader, or a C-level executive, you are all evaluating them from your unique perspectives!
Learn more

That feeling of achievement and relief after a successful, on-time, in-budget project is all what you look for. Believe us, the feeling is mutual. As a line-of-business operations in-charge, an IT leader, or a C-level executive, make sure you celebrate the milestone, recognize everyone who made the project successful, and identify your additional digital needs.
Learn more

Learn more

Webinar: Trade Finance – The Digital Imperative


Trade Finance – The Digital Imperative


Join this webinar featuring the industry’s subject matter experts to gain insights into the latest ...

Case Study: A US-based Health Plan Transforms Operations with Newgen’s Provider Ecosystem Solution

Case Study

A US-based Health Plan Transforms Operations with...

The client is a leading health plan in the United States, having business in multiple ...

Case Study: Leading Global Bank Transforms its Onboarding Process for Credit Card and Retail Lending with Newgen

Case Study

Leading Global Bank Transforms its Onboarding Process for...

The client is one of the world’s largest banking and financial service organizations, with a ...

Webinar: Hot Trends in Enterprise Content Management You Cannot Ignore


Hot Trends in Enterprise Content Management You Cannot...


As enterprises prepare for a post-pandemic world, they need to consider the evolving content management ...