Improve Customer Experience

Exceed your customers’ expectations to stay ahead of your competition.

Contact Newgen

In an increasingly digital world, you know that delivering an unparalleled customer experience is not a requirement, but rather a sustainable competitive differentiation. After all, “the customer is king!”

You deliver a superior customer experience when

You have identified and mapped your customer interactions and have taken an outside-in approach to fully automate those customer journeys

You can listen to your customers across channels and respond intuitively – customers love quick responses

Your customers can transact with you via their preferred communication channels, including various digital and in-person options – the choice stays with your customers

Your customers can seamlessly pause and revisit their interactions with your organization across departments – and your customers still get a consistent response

Your customers can have their queries/service requests addressed anytime, anywhere – who does not like that flexibility from a service provider

Your employees are empowered with contextual information, relevant to each customer interaction – this ensures a meaningful response to your customers

Newgen can help!

Transform your customer experience with our products and industry-specific applications.
Customer Experience

Account Opening

  • Unified Platform for All Banking Products
  • Omnichannel and Personalized Onboarding Experience
  • Information Capture and Upload
  • Customer Verification and Risk Management
  • Activity Tracking and Monitoring
  • Seamless Integration with Third-party Systems
  • Customer Onboarding Activities

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Customer Experience

Lending

  • Retail lending
  • Commercial lending
  • Small business lending
  • SBA lending
  • SME lending
  • Mortgage lending

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Customer Experience

Trade Finance

  • Multi-channel trade process initiation
  • Straight-through processing
  • Loan limit availability check
  • Streamlined online operations
  • Cost reduction and scalability
  • Trade process monitoring and reporting

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Customer Experience

eGov Office

  • Streamlined file management
  • Automated query routing and processing
  • Collaborative learning and informed decision making
  • Committee and meeting follow-ups
  • Digital signature and barcode integration
  • Compliance with Manual of Office Procedures

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Customer Experience

Policy Administration and Servicing

  • Auto-ingestion of policy details
  • Parallel processing of policy requests
  • Automatic case classification
  • Policy servicing compliance
  • Personalized customer communications

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Customer Experience

Claims Processing

  • Smart case routing and allocation
  • Customer self-service portal
  • Policy information retrieval and verification
  • Rule-based algorithms
  • Thorough claim assessment
  • Monitoring and insights

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Customer Experience

Employee Onboarding

  • Omnichannel application sourcing
  • Contextual application processing
  • Dynamic application routing
  • Personalized communication
  • Configurable hiring dashboards
  • Hiring process transparency and tracking

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Video: Fidelity Bank Ghana Accelerates Digital Initiatives, Improves Productivity with Newgen

Video

Fidelity Bank Ghana Accelerates Digital Initiatives,...

Watch this video to learn how Newgen, with our robust digital account opening solution, helped ...

Case Study: Fidelity Bank Ghana Enhances Customer Experience by Digitizing its Account Opening Process

Case Study

Fidelity Bank Ghana Enhances Customer Experience by...

Download the complete case study to learn how the bank transformed its end-to-end process.

Whitepaper: Superior Customer Experience

Whitepaper

Superior Customer Experience

Download this whitepaper to gain insights into how you can achieve a superior customer experience ...

eBook: Streamlining Your Member Communications

eBook

Streamlining Your Member Communications

Download this eBook to identify gaps in your existing member communications and dive deep into ...