Improve Customer Experience

Exceed your customers’ expectations to stay ahead of your competition.

Contact Newgen

In an increasingly digital world, you know that delivering an unparalleled customer experience is not a requirement, but rather a sustainable competitive differentiation. After all, “the customer is king!”

You deliver a superior customer experience when

You have identified and mapped your customer interactions and have taken an outside-in approach to fully automate those customer journeys

You can listen to your customers across channels and respond intuitively – customers love quick responses

Your customers can transact with you via their preferred communication channels, including various digital and in-person options – the choice stays with your customers

Your customers can seamlessly pause and revisit their interactions with your organization across departments – and your customers still get a consistent response

Your customers can have their queries/service requests addressed anytime, anywhere – who does not like that flexibility from a service provider

Your employees are empowered with contextual information, relevant to each customer interaction – this ensures a meaningful response to your customers

Newgen can help!

Transform your customer experience with our products and industry-specific applications.
Customer Experience

Account Opening

  • Unified Platform for All Banking Products
  • Omnichannel and Personalized Onboarding Experience
  • Information Capture and Upload
  • Customer Verification and Risk Management
  • Activity Tracking and Monitoring
  • Seamless Integration with Third-party Systems
  • Customer Onboarding Activities

Learn More
Customer Experience

Lending

  • Retail lending
  • Commercial lending
  • Small business lending
  • SBA lending
  • SME lending
  • Mortgage lending

Learn More
Customer Experience

Trade Finance

  • Multi-channel trade process initiation
  • Straight-through processing
  • Loan limit availability check
  • Streamlined online operations
  • Cost reduction and scalability
  • Trade process monitoring and reporting

Learn More
Customer Experience

eGov Office

  • Streamlined file management
  • Automated query routing and processing
  • Collaborative learning and informed decision making
  • Committee and meeting follow-ups
  • Digital signature and barcode integration
  • Compliance with Manual of Office Procedures

Learn More
Customer Experience

Policy Administration and Servicing

  • Auto-ingestion of policy details
  • Parallel processing of policy requests
  • Automatic case classification
  • Policy servicing compliance
  • Personalized customer communications

Learn More
Customer Experience

Claims Processing

  • Smart case routing and allocation
  • Customer self-service portal
  • Policy information retrieval and verification
  • Rule-based algorithms
  • Thorough claim assessment
  • Monitoring and insights

Learn More
Customer Experience

Employee Onboarding

  • Omnichannel application sourcing
  • Contextual application processing
  • Dynamic application routing
  • Personalized communication
  • Configurable hiring dashboards
  • Hiring process transparency and tracking

Learn More

Learn more

Video: Policy Cancellation Requests Made Easy with Newgen

Video

Policy Cancellation Requests Made Easy with Newgen

Watch this video to gain insights into how Newgen’s digital transformation platform enables the smooth ...

eBook: Why Newgen for ECM Modernization

eBook

Why Newgen for ECM Modernization

Download the complete eBook to learn why global enterprises trust Newgen with their ECM modernization ...

Webinar: Transforming Consumer Lending with Connected Banking

Webinar

Transforming Consumer Lending with Connected Banking

On-Demand

Gain insights from Jim Marous from The Financial Brand and Ankur Rawat from Newgen Software ...

Video Podcast: Newgen Unplugged –  What’s Your Corporate Story?

Video Podcast

Newgen Unplugged – What’s Your Corporate...

In this video podcast, watch our global marketing head sharing his corporate journey and experiences. ...