Case Management – In Dialog with Craig Le Clair, Forrester Research Inc
In our recent interactions with our customers, we have observed that there has been an increase in demand for Case Management based solutions.
To understand this upward trend in Case Management, we took an opportunity to comprehend our customer needs by interacting with Craig Le Clair, VP and Principal Analyst, Forrester Research.
In the video, Craig shares his insights on how Case Management systems allows better context for employees to manage diverse tasks and process variations. He talks about how a flexible business environment enables businesses to make ad-hoc changes, meet the changing customer needs and employee demands.
Watch the video and get more insights on how Case Management offers flexibility to your systems.