Case Study

US-Based Commercial Bank Unifies Its Lending Processes Using Newgen's Solution

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Overview

Established in 1979, the client holds over 35 years of experience in offering commercial lending services to financial institutions, domestic and international commercial business. Its operations span across South Florida, Houston, Texas and Manhattan. The Bank offers a wide variety of domestic, international, personal and commercial banking services, including investment, trust, and estate planning through its subsidiaries.

Challenges

Commercial lending operations of the client depended on disjointed applications and broken processes. There was no unified platform for loans processing. Their earlier application was unable to process reports, generate documents on- the fly and attach them to the workflow for everyone to see. Further, the third-party workflow was not fully automated for users. It hampered the productivity of the Portfolio Manager, Loan Operation users, document preparation users, third party officers, and system administrators. Moreover, customers had to wait longer as more time was consumed in document generation and case processing.

The Bank Digitally Transforms Its Commercial Loan Origination

The bank wanted to identify and implement a single commercial loan origination system that could meet the requirements of its diverse lending offerings. The bank wanted to unify its commercial loan offerings on a centralized platform that could reduce turnaround times and enhance efficiency. The bank wanted to identify and implement a single commercial loan origination system that could meet the requirements of its diverse lending offerings. The bank wanted to unify its commercial loan offerings on a centralized platform that could reduce turnaround times and enhance efficiency