Philippines-based Insurers Automate Health Insurance Processes with Newgen

Overview

The Philippines-based leading insurance companies were looking to automate their health insurance processes. They wanted to replace obsolete legacy systems and reduce dependence on manual and paper-based processes.

Transforming Processes with Newgen

To help the clients cater to their retail and commercial customers effectively, Newgen replaced the core legacy systems with end- to-end core insurance-specific applications, built upon a robust low code digital automation platform. The implementations reduced the dependence on paper-driven manual processes and improved the process turnaround time with auto-allocation of work items.

• iBPS Intelligent process automation (BPM) created  a connected enterprise by contextualizing insurance processes and empowering users with omnichannel access to information
• OmniOMS omnichannel customer engagement (CCM) enabled real-time communications with customers at each touchpoint, including policy quotation, issuance acknowledgment, and welcome letter with new policy schedule
• Business rules management system allowed calculation of risk scores and categorization of claims as fast track or non-fast track
• Business activity monitoring enabled real-time access to all policy and claims related information
• Enterprise mobility empowered users to perform key tasks on- the-go, including remotely locating an agent, requesting a policy quote, and submitting a request for policy issuance

Benefits Achieved

• Quick solution delivery and rapid roll out of new products and services
• Reduced dependency on the IT team for minor configurations
• Improved customer experience
• Redued manual intervention with straight-through processing
• Improved visibility for senior management on KPIs and SLAs