Case Study

Philippines-based Insurers Automate Health Insurance Processes with Newgen

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The Philippines-based leading insurance companies were looking to automate their health insurance processes. They wanted to replace obsolete legacy systems and reduce dependence on manual and paper-based processes.

Transforming Processes with Newgen

To help the clients cater to their retail and commercial customers effectively, Newgen replaced the core legacy systems with end- to-end core insurance-specific applications, built upon a robust low code digital automation platform. The implementations reduced the dependence on paper-driven manual processes and improved the process turnaround time with auto-allocation of work items.

  • iBPS Intelligent process automation (BPM) created  a connected enterprise by contextualizing insurance processes and empowering users with omnichannel access to information
  • OmniOMS omnichannel customer engagement (CCM) enabled real-time communications with customers at each touchpoint, including policy quotation, issuance acknowledgment, and welcome letter with new policy schedule
  • Business rules management system allowed calculation of risk scores and categorization of claims as fast track or non-fast track
  • Business activity monitoring enabled real-time access to all policy and claims related information
  • Enterprise mobility empowered users to perform key tasks on- the-go, including remotely locating an agent, requesting a policy quote, and submitting a request for policy issuance

Benefits Achieved

  • Quick solution delivery and rapid roll out of new products and services
  • Reduced dependency on the IT team for minor configurations
  • Improved customer experience
  • Redued manual intervention with straight-through processing
  • Improved visibility for senior management on KPIs and SLAs