The Agency, based in the Philippines, has been established to proactively monitor the performance of government ofﬁcials and employees with respect to carrying out their duties effectively and honestly. The Agency acts as a protector of common people against the misuse of government power by corrupt ofﬁcials and therefore, acts as a grievances-redressal forum for the general public in dealing with government departments. It is responsible for a number of functions such as public assistance, graft prevention, investigation, prosecution, and administrative adjudication.
The Agency needed a Solution to maintain all the documents for the cases ﬁled by the public so that they could be quickly sent to various ofﬁcials for processing. The volume of the documents produced was huge and it was cumbersome, inefﬁcient, and time-intensive to manually manage, track and retrieve them. Thus, the Solution had to also provide for a smooth and efﬁcient processing of the documents, to prevent delays, and to enable timely and speedy justice to people.
The Newgen Solution
The agency chose a BPM solution from Newgen to automate its Case Management System and Tax Management System. Newgen proposed an image-enabled end-to-end workﬂow solution for efﬁcient document tracking, retrieval, and archival