Case Study

A Government Agency in Philippines Automates the Case and Tax Management Systems

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The Agency, based in the Philippines, has been established to proactively monitor the performance of government officials and employees with respect to carrying out their duties effectively and honestly. The Agency acts as a protector of common people against the misuse of government power by corrupt officials and therefore, acts as a grievances-redressal forum for the general public in dealing with government departments. It is responsible for a number of functions such as public assistance, graft prevention, investigation, prosecution, and administrative adjudication.

The Challenge

The Agency needed a Solution to maintain all the documents for the cases filed by the public so that they could be quickly sent to various officials for processing. The volume of the documents produced was huge and it was cumbersome, inefficient, and time-intensive to manually manage, track and retrieve them. Thus, the Solution had to also provide for a smooth and efficient processing of the documents, to prevent delays, and to enable timely and speedy justice to people.

The Newgen Solution

The agency chose a BPM solution from Newgen to automate its Case Management System and Tax Management System. Newgen proposed an image-enabled end-to-end workflow solution for efficient document tracking, retrieval, and archival