CASE STUDY

Successful Grievance Management System Implementation for a Large Insurance Firm

Get insights from this case study to know how Newgen implemented its BPM and ECM based Grievance Management Solution to fix the gaps in the client’s processes.

The client is the first wholly owned life Insurance company in the private sector. The client needed an automated system that would provide a platform for its users to address the grievances easily and effectively. The client also required integration with IRDA through ‘Web Service’. They were also facing operational challenges which led to reduced effectiveness of the grievance redressal system.  They on-boarded Newgen to address these challenges.

Some of the benefits accrued:

  • A centralized system to track and resolve all grievances
  • Compliance with IRDA
  • Online registration of grievances that were accessible anytime, anywhere
  • Easy tracking and monitoring of grievance Reduction in overall TAT
  • Faster and accurate processing

 

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