Digital Transformation of Leading Life Insurance Company
About the Client
The client is a leading insurance company with more than 250 million customers across India. It was looking to increase its operational efficiency by automating enterprise-wide processes and enhance customer experience with personalized communications.
The client onboarded Newgen and leveraged our low code process automation, contextual content services, and omnichannel customer engagement platform, along with the enterprise mobility framework.
Download the complete case study to learn how the insurer:
- Reduced operational costs
- Improved policy record management
- Enhanced customer service