Digital Transformation of a Leading Life Insurance Company
The client is a leading insurance company with more than 250 million customers across India. It was looking to increase its operational efficiency by automating enterprise-wide processes and enhance customer experience with personalized communications.
The client onboarded Newgen and implemented our flagship products, intelligent process automation (BPM), contextual content services (ECM), and omnichannel customer engagement (CCM), along with the enterprise mobility framework.
Download the complete case study to learn how the insurer leveraged Newgen’s solutions to achieve:
- Reduced operational costs
- Improved policy record management
- Enhanced customer service, and more