OMNIOMS CUSTOMER COMMUNICATION MANAGEMENT SUITE
Being digital is about delivering the right message in the right context at the right time and through the right channel. Our OmniOMS CCM Suite helps you reinvent your customer experience through personalized, content-rich batch, interactive and on-demand communications. It is a unified communication platform that enables you to grow your share of customers’ wallet by tapping various cross-sell/ up-sell opportunities across touch points such as e-mail, SMS, web, and print.
Deliver personalized and interactive communications to establish brand trust, boost conversion rates and enhance customer experiences
Better Cross-Sell/Up-Sell Opportunities
Gain maximum traction from each customer interaction. Roll-out communications based on customers’ likes, interests, preferences, buying and spending patterns
Enhance Customer Service/Retention
Enable customers to generate communications as and when they need it. Drive contextual interactions with customers through their preferred engagement channel.
Reduce Operational Costs
Streamline communications through end to-end automation and standardization and cut-down on your paper and postage costs
Maximize Return on Investment
Enable seamless integration with legacy systems and core enterprise applications, overcoming the challenge of overlapping technologies
Case Study: Newgen CCM Solution Implementation for Leading Bank in India
Learn how Newgen helped a bank with customer communication management that is among the first of the new-generation private-sector banks.
Join Craig Le Clair, Vice President & Principal Analyst at Forrester Research Inc to know more about Customer Communication Management.