Account Opening

Overview

Newgen’s account opening application enables you to digitize your end-to-end onboarding while offering a seamless experience. The application is built on a low code digital automation platform, powered by intelligent process automation (BPM) and contextual content services (ECM), and omnichannel customer engagement (CCM)

Key Features

• Multi-channel initiation of requests through the online portal and self-service apps
• Digital documents uploading
• Seamless integration with third-party applications
• Capturing the leads and following till closure, thereby reducing abandonment rate
• Relevant validation of KYC, background, and credit information
• Orchestration layer for adapting to market needs and regulatory requirements
• Machine learning and artificial learning-based intelligent document classification and face recognition capabilities for video-KYC
• Live signature capturing via video calling with the bank’s agent
• Real-time status tracking and reporting on requests, exceptions, and approvals
• Approvals processing with audit trails