Maintain a comprehensive overview of customer communication cycles with Newgen’s dashboard and reporting features, providing real-time insights into communication delivery across multiple channels. Customize dashboards to suit departmental and business requirements, ensuring a tailored monitoring experience. Utilize batch communication dashboards for scheduling and managing high-volume communication batches with pause, retry, and stop capabilities for control. Receive automatic alerts and notifications regarding communication status, including read, unread, or bounced messages, enhancing oversight and responsiveness. Access user-defined reports with detailed operational insights, including graphs and charts for enhanced comprehension, while securely archiving monitoring logs to meet audit and compliance standards. Grant access to dashboards and reports based on departmental roles, ensuring secure and controlled information access.