Newgen’s intelligent document classification solution leverages AI and ML to enable businesses to automatically classify documents based on layout, content, and object-based type. This solution allows for the efficient processing of high volumes of both structured and unstructured documents, revealing hidden insights. It can automatically classify various document types, such as application forms and claim forms, and sort batches of documents in the SSC mailroom, including invoices, credit notes, and debit notes. Additionally, it streamlines the sorting of batches of documents in Health Plan mailrooms, such as complaints, appeals grievances, member enrolment applications, and provider enrolment applications.
NewgenONE’s advanced document classification solution offers a comprehensive suite of features for efficient document management.
The Document Identification and Organization capability identifies document types and processes high volumes of structured, semi-structured, and unstructured documents, automating the organization, sequencing, and classification to eliminate labor-intensive manual processes.
Layout, Object, and Content-based Classification utilizes visual patterns, logos, and symbols for structured documents, while employing keyword inspection and relationship identification for semi-structured and unstructured documents.
The Machine Learning Driven Classification feature includes trainable machine learning technology for continuous accuracy improvement, supported by a dedicated model training tool to easily create, train, and deploy new classification models.
Efficient Service Request Processing enhances the speed of service requests by classifying and grouping customer documents, with seamless integration into core business applications, content management platforms, and document capture applications.
Smart Document Capture Tools automate document segregation with separator pages and bulk import classification, eliminating manual efforts. Lastly, Data Confidentiality and Compliance ensures that document classification adheres to confidentiality and compliance requirements, including HIPAA, PCI DSS, and GDPR, and manages litigation documents through specific classifications for eDiscovery, legal hold, and legal investigations.