Newgen provides a robust private community on StackOverflow, empowering developers to swiftly address their queries with assistance from product subject matter experts (SMEs). This community hosts a diverse range of questions, discussions, articles, and other knowledge artifacts, aiding developers in resolving their inquiries effectively. StackOverflow facilitates Newgen in maintaining an engagement dashboard, showcasing various reports over time, including new questions, answers, response times, answer acceptance rates, visitor metrics, and community participation by SMEs.
Collaboration: Newgen’s collaboration features are robust, supporting idea capture, artifact management, and approvals. When starting a project on the NewgenONE platform, a project repository is created within the integrated content management module, ensuring organized storage of all process-related artifacts. Users can collaborate seamlessly via Microsoft Teams integration. The Microsoft suite plugin automatically stores external documents like meeting minutes, which follow a maker-checker approval process. Newgen’s web-based process modeler enables real-time collaboration between business and IT users, featuring screen sharing, chat, annotation, and discussion forums, allowing stakeholders to collaboratively design, validate, and optimize processes in a conference-like environment.