Recognized by an Independent Research Firm for its BPM and Case Management Suite
Newgen Software Inc., a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), and Case Management solutions, announced that it has been positioned as a ‘Strong Performer‘ in The Forrester WaveTM: Dynamic Case Management, Q1 2016 and is among those offering broad process applicability and distinct Case Management features. Forrester Research, in this report, has evaluated Newgen along with 13 other software vendors on 21 evaluation parameters across three categories – current offering, strategy and market presence.
According to the report, Newgen shows depth in solution accelerators and intelligent apps. The report states: “Newgen is aggressively expanding its intelligent apps, with more than 150 across 40 verticals, including a Foreign Account Tax Compliance Act (FATCA) solution for financial services“.
Mr. Diwakar Nigam, MD & CEO of Newgen Software, said, “Managing unpredictability is an integral part of doing business. Organizations that master this flexibility in their business processes, are able to provide contextual and personalized customer experience. We believe that being recognized in this report, along with Forrester’s BPM Platforms for Digital Business Wave* and the ECM transactional content services Wave** testifies to our ability to offer end-to-end Process and Content Management solutions to today’s dynamic organizations.”
According to the report, Newgen has an extremely broad portfolio that includes a complex event-processing model, ECM, capture, output management, and an optional mobile development framework. Enterprises often choose Newgen for its product features, quality of consultants, ease of implementation and lower total cost of ownership.
Newgen’s integrated platforms on BPM, ECM and Case Management are leveraged by leading organizations globally to manage variety of complex processes across verticals and domains. By using Newgen’s products, organizations can reinvent themselves by connecting the existing resources – people, processes, systems and things – in order to achieve great customer experience and agile processes.
This Forrester report by Craig Le Clair et al., published in February 2016 helps enterprise architecture professionals and IT decisions makers to select the best providers to meet their unique needs.
About Newgen Software Inc
Newgen Software Inc.is a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and Case Management (CM). To know more please visit http://www.newgensoft.com
**The Forrester WaveTM: ECM Transactional Content Services, Q3 2015