The National Records and Archives Authority (NRAA) of the Sultanate of Oman has selected Newgen and its front-end partner Bahwan IT LLC to deploy solutions which will modernize electronic document and records management system at NRAA and 17 other government agencies. Newgen solutions will enable the government agencies of Oman to fully manage their official records electronically and help NRAA preserve records of national importance, reducing their dependency on paper.

Bahwan IT and Newgen will jointly supply, develop, implement and support these solutions for organizing, storing, maintaining data and content. They will also provide a safe environment by ensuring a unified entry point. This would mean that only authorized persons will have access to data and content ranging from electronic documents, physical documents, to emails, photographs, and audios.

NRAA certified Newgen Electronic Document Records and Management System (EDRMS) helps manage both Physical and Electronic records through its complete lifecycle, from creation to disposal in compliance with the standards and guidelines of NRAA and with international standards such as ISO 15489 and ISO 16175. It is an integrated platform which allows users to capture, process and view content, ranging from electronic documents, physical documents, to emails, photographs, and audios.

“Our prime goal is to establish a contemporary records system across all government institutions in accordance with the procedures and legislation in the Sultanate. This project is an extension of the efforts of the NRAA to develop and modernize the records and archiving sector. We are confident that with the expertise of Newgen and Bahwan IT and with the follow-up and supervision from the NRAA team, we will transform into a modern sector that supports government’s work, in accordance to international best practices,” said Abdul Mohsin Said Al-Hinai, Director General of Records Organization, National Records and Archives Authority, Oman.

“We, at Suhail Bahwan Group, would like to congratulate National Records & Archives Authority (NRAA) for their initiative in undertaking a national project to move towards Digital Transformation. As I understand, the initial phase involves eighteen entities and will be a platform for more to join to create seamless communication among the entities. This initiative is indeed very exciting and challenging and Bahwan IT L.L.C is glad to be part of this prestigious project.  Bahwan IT, with its extensive experience in handling several projects of national importance, are committed to provide full support in the success of the project,” said Sheikha Amal Suhail Bahwan, Vice Chairperson, Bahwan IT

“We are honoured that NRAA has given us the opportunity to help them go digital and paperless. We are providing an integrated system which manages their physical and electronic records in a safe environment while reducing costs at the same time. We will strive to continuously innovate our products and keep them state-of-the-art in order to keep our customers ahead of the curve,” said Diwakar Nigam, Chairman and Managing Director, Newgen Software.

“It is the outcome of a year-long assessment exercise which included multiple rounds of products and solutions demonstration, workshops and discussions around the pain-points. We tapped each and every aspect of technical & functional requirements, clarification and followed by certification, and now we will be providing them with customized solutions. NRAA certification will open up new opportunities in this region,” said Prashant Sahai, Business Head (Middle East), Newgen Software.

The NRAA has conferred Bahwan IT’s Digital Transformation Practice with ‘Certification of Compliance’ for Newgen OmniDocs Record Management and Correspondence Management System. This will strengthen the digital transformation practice of Bahwan IT by opening up markets across industries in Oman.

NRAA chose Bahwan IT for its capability to demonstrate a comprehensive record life-cycle management, secured record archival and management and compliance to government regulations.

About NRAA:

The National Records & Archives Authority was established as per the Royal decree 60/ 2007 issued in the Sultanate of Oman. Its purpose is to organize and manage records and archives. It oversees the development of the field of records and archives, and carries out the technical supervision on organizing, arranging and preserving active and intermediate records across government agencies. By doing so, the authority aims to protect the national heritage, benefit from the archives, encourage scientific research and intellectual and technical creativity, maintain the abroad records that are related to the country and to enable users to get access to them.

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 About Bahwan IT L.L.C.:

Bahwan Information Technology LLC (Bahwan IT) is one of the flagship companies of Suhail Bahwan Group Holding LLC operating since 1984. Well known as the leading IT company in the Sultanate of Oman, we offer cutting-edge ICT solutions to a variety of industries and business sectors across the country that includes government, oil and gas, banking and telecom sectors, SMEs and trading companies.

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About Newgen Software:

Newgen Software Technologies Limited is a provider of Business Process Management, Enterprise Content Management and Customer Communication Management platforms with large, mission-critical solutions deployed at world’s leading banks, insurance firms, healthcare organizations, governments, BPO’s & telecom companies.

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Asif Khan,