NewgenONE Platform for
Insurance Service Request Management
Transforming Insurance with Newgen’s SRM Solution
Begin a transformative journey with our cutting-edge Service Request Management (SRM) solution expertly crafted for the unique dynamics of the USA Insurance Market. Elevate your customer experiences, enhance organizational productivity, and effortlessly automate requests with our state-of-the-art platform. The potential of our SRM solution can propel your insurance business to new heights.
Features of Service Request Management for Insurance
Tailored Low-code Platform Excellence
Our SRM solution is built on a low-code Platform, providing you the flexibility to customize and adapt to the specific requirements of the USA Insurance Market. Stay agile and responsive, ensuring that your insurance operations align seamlessly with evolving business needs.
GenAI Magic for Enhanced Productivity
Leverage the revolutionary power of generative AI (GenAI) to transform workflows, suggest solutions, and reduce the workload on your insurance agents. Our GenAI capabilities extend to sophisticated case summarization, streamlining complex information into concise and actionable insights. Watch mundane tasks vanish, giving your team the freedom to focus on strategic and impactful aspects of insurance operations.
Streamlined Automated Requests
Let go of manual processes and attain swift operations as our platform excels in automating service request workflows. This not only increases operational efficiency but also guarantees a seamless experience in the day-to-day insurance processes.
Reduce Turnaround Time
Our platform is designed to reduce turnaround time (TAT) through smart automation and efficient workflows, ensuring timely and accurate responses to customer requests. Effectively manage and optimize TAT, contributing to improved overall efficiency and customer satisfaction.
Empowering Users with Self-Service Portal
Engage your customers with a transparent and user-friendly self-service portal. Facilitate effortless request submission and tracking, enhancing the overall experience for both customers and internal stakeholders. Customers can raise requests through multiple touchpoints and get real-time updates.
Efficient Dashboard and Reporting
Experience real-time insights and data-driven decision-making with our robust dashboard and reporting features. Track service request metrics, monitor performance and gain valuable insights into your insurance operations.
Tailored Low-code Platform Excellence
Our SRM solution is built on a low-code Platform, providing you the flexibility to customize and adapt to the specific requirements of the USA Insurance Market. Stay agile and responsive, ensuring that your insurance operations align seamlessly with evolving business needs.
GenAI Magic for Enhanced Productivity
Leverage the revolutionary power of generative AI (GenAI) to transform workflows, suggest solutions, and reduce the workload on your insurance agents. Our GenAI capabilities extend to sophisticated case summarization, streamlining complex information into concise and actionable insights. Watch mundane tasks vanish, giving your team the freedom to focus on strategic and impactful aspects of insurance operations.
Streamlined Automated Requests
Let go of manual processes and attain swift operations as our platform excels in automating service request workflows. This not only increases operational efficiency but also guarantees a seamless experience in the day-to-day insurance processes.
Reduce Turnaround Time
Our platform is designed to reduce turnaround time (TAT) through smart automation and efficient workflows, ensuring timely and accurate responses to customer requests. Effectively manage and optimize TAT, contributing to improved overall efficiency and customer satisfaction.
Empowering Users with Self-Service Portal
Engage your customers with a transparent and user-friendly self-service portal. Facilitate effortless request submission and tracking, enhancing the overall experience for both customers and internal stakeholders. Customers can raise requests through multiple touchpoints and get real-time updates.
Efficient Dashboard and Reporting
Experience real-time insights and data-driven decision-making with our robust dashboard and reporting features. Track service request metrics, monitor performance and gain valuable insights into your insurance operations.
Solutions Built On NewgenONE Platform for Insurance Firms
Solutions Built On NewgenONE Platform for Insurance Firms
Horizontal Platforms for Insurance Providers
Brands using Newgen Platform
Brands using Newgen Platform
